Privacy Policy

Effective date: 05/05/2025

Last updated: 08/04/2026

HolidayVibe Maldives ("HolidayVibe", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://holiday.com.mv, submit an enquiry, request a quotation, contact us by email, WhatsApp, phone, or website forms, or use any of our services.

1. Who we are

HolidayVibe Maldives is a Maldives travel specialist providing holiday planning, resort recommendations, customised quotations, booking assistance, itinerary planning, twin-centre trip planning, honeymoon planning, and related travel support services.

Business name: HolidayVibe Maldives
Website: https://holiday.com.mv
Email: sales@holiday.com.mv
WhatsApp / Phone: +960 9927007
Registered travel agency licence: MOT.O1.RS.TA.25.RD9933

2. What personal data we collect

We may collect and process the following categories of personal data:

• Name
• Email address
• Phone number / WhatsApp number
• Country of residence or nationality
• Travel dates and trip preferences
• Budget, room preferences, meal plan preferences, transfer preferences, and special requests
• Information about adults, children, infants, or other travellers in your booking party
• Communication history when you contact us
• IP address, browser information, device information, and website usage data
• Cookie and analytics data where applicable

3. How we collect your data

We collect personal data when:

• You submit a contact form, enquiry form, planner form, or package request form on our website
• You contact us by email, WhatsApp, phone, or social media
• You request a quotation, itinerary, or booking support
• You subscribe to newsletters or marketing communications
• You browse our website and consent to cookies or analytics tools where required
• We receive relevant travel request information from a partner agency or referral source acting on your behalf

4. Why we use your personal data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations
• To recommend suitable resorts, packages, itineraries, and travel options
• To communicate with resorts, suppliers, transfer providers, and service partners in connection with your trip
• To arrange or support bookings and travel planning
• To provide customer support before and after travel
• To improve our website, tools, services, and customer experience
• To send newsletters or promotional communications where you have opted in or where otherwise permitted by law
• To comply with legal, regulatory, accounting, tax, fraud-prevention, and record-keeping obligations

5. Legal bases for processing

Depending on the situation, we process your personal data on one or more of the following legal bases:

• Consent, where you have given us permission, such as for newsletters or optional marketing
• Contract, where processing is necessary to provide quotations, booking support, or requested travel services
• Legitimate interests, such as managing enquiries, improving our services, and operating our business efficiently
• Legal obligation, where we must retain or disclose information to comply with applicable laws or regulations

6. Who we share your data with

We may share your personal data with trusted third parties where necessary, including:

• Resorts, hotels, guesthouses, and villas
• Transfer providers such as speedboat, seaplane, domestic flight, and transport operators
• Tour, excursion, diving, or activity providers
• Technology providers that support our website, forms, analytics, CRM, email, hosting, and communications
• Payment providers or booking partners, where applicable
• Professional advisers, insurers, regulators, authorities, or law enforcement where required

We do not sell your personal data to third parties.

7. International data transfers

Some of our service providers or partners may process your information outside your country of residence. Where applicable, we take reasonable steps to ensure that personal data transferred internationally is protected through appropriate safeguards and contractual or technical measures.

8. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to enquiries, provide travel planning and booking support, maintain records, resolve disputes, enforce agreements, and comply with legal, tax, and accounting obligations.

Different retention periods may apply depending on the type of data and the purpose for which it was collected.

9. Cookies, analytics, and similar technologies

Our website may use cookies and similar technologies to operate properly, remember user preferences, understand site performance, and improve user experience.

Depending on the tools used on our site, cookies may include:

• Essential cookies needed for website functionality
• Analytics cookies to understand how visitors use our website
• Marketing cookies if we run advertising or remarketing tools

You can manage cookie preferences through your browser settings and, where implemented, through our cookie banner or consent tools.

10. Email marketing and newsletters

If you subscribe to our newsletter or opt in to receive marketing communications, we may send you travel offers, updates, content, and promotional messages. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

11. Your rights

Depending on your location and applicable law, you may have rights in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request transfer of your data where applicable
• Lodge a complaint with a relevant supervisory or data protection authority

To exercise any of these rights, please contact us using the details set out below.

12. Children’s privacy

Our website and services are intended for adults making travel enquiries or bookings. We may collect information about children only where necessary for trip planning or accommodation arrangements, such as ages of children in a travelling party. We do not knowingly collect personal data directly from children for independent marketing purposes.

13. Data security

We use reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be 100% secure.

14. Third-party websites

Our website may contain links to third-party websites, booking platforms, partner sites, or social media services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies separately.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Any updates will be posted on this page with a revised effective date or last updated date.

16. Contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact:

HolidayVibe Maldives
Website: https://holiday.com.mv
Email: sales@holiday.com.mv
WhatsApp / Phone: +960 9927007